Refund policy
This Refund Policy covers the following: returns, refunds, cancellations, exchanges, changes to orders and creating a customer account for self-serve returns, order tracking and order history.
30-Day Care Free Returns
- Returns accepted for 30 days
- Free return shipping
- No restocking fee
- Does not apply to orders over $250
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return, for any reason and without a justification.
The only requirement is that the item must be in the same condition that you received it, unused, without damage or wear and if requested you must be able to provide the receipt or proof of purchase
We’ll send you a pre-paid return shipping label, and ask that you just dropping it off at your local post office, United States Post Office (USPS), and we will take care of the rest.
Please do not send items back to us without contacting us first.
To start a return, you can contact us at customersupport@vintageprints.net.
For orders over $250, we reserve the right to not accept your return unless of course we have made a mistake or your order was damaged in any way. For orders over $250, returns will be accepted within the same 30 day period, if there is an issue with your order and depending on the issue you may be responsible for return shipping. For large orders, we recommend purchasing one print as a sample to see if you are absolutely happy with that print before making a larger order.
Self-Serve Returns, Order Tracking and Order History
If you want to create a return yourself, track an order, view order history, and save addresses for easy checkout consider creating a customer account. Although all of this can be done by email, you may find it faster and easier to do it on your own.
Create a Customer Account through Shopify to get started.
Have and Issue with your order?
- Lost?
- Damaged?
- Incorrect?
We can help with that! We try our best to ensure this does not happen but if any of these things do happen to your order we will make it right either through a replacement or full refund.
Please inspect your order and contact us if the item is defective, damaged, if you receive the wrong item, or anything for that matter! The most important thing to us is that you receive your item in perfect condition, and enjoy it for many years to come.
Changes to your order and Exchanges
If you would like to make changes to your order, please try to let us know as soon as possible and if your order has not shipped we will be sure to make those changes for you. If you are looking to exchange your order, or an item in your order, the fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it and in its original packaging. If requested you’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2-3 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us so we can ensure you receive your full refund amount.
You can always contact us with any return questions at customersupport@vintageprints.net.